End-user payment related fees

Cauri Money services

Mobile wallet with BG IBAN : €0.00
Dedicated advisor : €0.00
1 Virtual card : €0.00
1 Plastic card: 5.00€

Account funding

Incoming SEPA transfer : €0.00
Incoming SWIFT transfer : €14 + 0.10%

Withdrawals

Withdrawal from an ATM inside SEPA : €0.89 + 0.30%
Withdrawal from an ATM outside SEPA : €1.07 + 1.58%

Payments

Peer-to-peer payments : €0.00
SEPA wire transfers : €0.00
International transfers (via Aza Finance) : €1 per transaction
Payment by card inside SEPA : €0.00
Payment by card outside SEPA : €0.42 + 1.30%

Limits

Sum of international money transfers : 5000€ -- charged at 1.00% above
Sum of outgoing transactions per month (1) : 10000€ -- charged at 1.00% above

Account Incidents

Chargebacks: €39.95 + card scheme fees
Inactive accounts : 30€ maximum fee per year, in case of inactivity for 12 consecutive months (within the limit of the available balances on all accounts held by the user)

(1) Includes all types of money transfers and card payments

Question 2

I don't understand how exchange rates work.

Accepted Answer

Exchange rates seem complicated at first, but are actually very simple. An exchange rate is the amount one currency is worth against another.

Factors that affect exchange rates (making them go up or down) include:

Supply and demand
The confidence index
Trade balance
Inflation
National debt

We work very hard coming with our financial partners to provide you with the absolute best exchange rates on a daily basis.

Question 3

I need help to send money abroad

Accepted Answer

Sending money abroad is now easier than ever with Cauri Money

Download our app and you can do it from anywhere: at home, on the go, or in line at the supermarket!

Once you download our app from Google Play or the App Store, sign up and enter your details when prompted, then choose a PIN.

We'll need to verify the information you've provided, but you'll be ready to send as soon as we do.

To send your first money transfer, follow these steps:

Go to the marketplace tab
Choose how you want the recipient to receive the money (bank account or mobile wallet) and enter your his details
Choose the country you want to send money to (e.g Senegal)
Enter the amount you want to transfer. You will see the exchange rate and fees immediately. There are no hidden fees, so you only pay what you see.
Pay for your transfer and you're done!
Keep in mind that once a payment has been initiated, you will not able to make any changes if necessary, so do pay extra attention when filling in the recipient details.

Our customer service is available from Monday to Friday from 9AM to 5PM for online assistance, and you can track your transfer every step of the way in the app. You will receive a notification when your beneficiary has received their money.

Question 4

What happens if I forget my passcode?

Accepted Answer

Follow these steps to reset your passcode:

Open your Cauri Money App.
Select Forgotten passcode when prompted with the authentication screen
You will receive from "Cauri Money" a 6-digit code via email
Fill the 6-digit code to authenticate yourself
Choose your new passcode
Confirm your new passcode Your passcode was successfully reset, you can now log into your account with your new passcode

Question 5

My transfer is taking longer than expected to process

Accepted Answer

You will have received an e-mail from Cauri Money support indicating that the transaction is in progress. This email will indicate the time it will take to process your transfer. Please make sure that this delay is over. Please wait until the time indicated in the e-mail has expired to allow time for your transfer to be processed.

If your transfer is taking longer than expected, it may be due to one of the following reasons:

We may have asked you to provide additional information or documents or there may be a problem that we are working to resolve. If any case, your dedicated financial advisor will reach out to keep you informed.

Question 6

What it is Cauri Money?

Accepted Answer

For Africans in the diaspora that experience inconvenient and expensive financial services, Cauri Money is a one-stop financial services hub allowing them to exchange, save, manage and send money at the best possible rates.

Cauri Money comes with:

a wallet & a BG IBAN,
instanteneous peer-to-peer payment,
a virtual and physical Mastercards,
international money with unbeatable rates (1)
a dedicated financial supervisor

(1) Cauri Money is currently offering money transfers to Senegal (mobile money and bank transfers) from Europe

Frequently Read Articles

Browse All Categories