End-user payment related fees

Cauri Money services

Mobile wallet with BG IBAN : €0.00
Dedicated advisor : €0.00
1 Virtual card : €0.00
1 Plastic card: 4.99€ (free for subscribers)
Monthly subscription: 4.99€

Account funding

Incoming SEPA transfer : €0.00
Incoming SWIFT transfer : €14 + 0.10%

Withdrawals

Withdrawal from an ATM inside SEPA : €0.89 + 0.30%
Withdrawal from an ATM outside SEPA : €1.50%

Payments

Peer-to-peer payments : €0.00
SEPA wire transfers : €0.00
International transfers (via Aza Finance) : €1 or 2€ per transaction
EUR card payments : €0.00
Non EUR card payments : 1.50%

Account Incidents

Chargebacks: €39.95
Inactive accounts : 30€ maximum fee per year, in case of inactivity for 12 consecutive months (within the limit of the available balances on all accounts held by the user)

(1) Includes all types of money transfers and card payments

Question 2

Who can I send money to?

Accepted Answer

Currently, you can send money to:

anyone with a Cauri Money account
any bank account in EU
bank account in Senegal (e.g., Société Générale, Banque de l'Habitat, etc.)
mobile wallet in Senegal (e.g., Orange Money)

Question 3

I need help to send money abroad

Accepted Answer

Sending money abroad is now easier than ever with Cauri Money

Download our app and you can do it from anywhere: at home, on the go, or in line at the supermarket!

Once you download our app from Google Play or the App Store, sign up and enter your details when prompted, then choose a PIN.

We'll need to verify the information you've provided, but you'll be ready to send as soon as we do.

To send your first money transfer, follow these steps:

Go to the marketplace tab
Choose how you want the recipient to receive the money (bank account or mobile wallet) and enter your his details
Choose the country you want to send money to (e.g Senegal)
Enter the amount you want to transfer. You will see the exchange rate and fees immediately. There are no hidden fees, so you only pay what you see.
Pay for your transfer and you're done!
Keep in mind that once a payment has been initiated, you will not able to make any changes if necessary, so do pay extra attention when filling in the recipient details.

Our customer service is available from Monday to Friday from 9AM to 5PM for online assistance, and you can track your transfer every step of the way in the app. You will receive a notification when your beneficiary has received their money.

Question 4

I don't understand how exchange rates work.

Accepted Answer

Exchange rates seem complicated at first, but are actually very simple. An exchange rate is the amount one currency is worth against another.

Factors that affect exchange rates (making them go up or down) include:

Supply and demand
The confidence index
Trade balance
Inflation
National debt

We work very hard coming with our financial partners to provide you with the absolute best exchange rates on a daily basis.

Question 5

What happens if I forget my passcode?

Accepted Answer

Follow these steps to reset your passcode:

Open your Cauri Money App.
Select Forgotten passcode when prompted with the authentication screen
You will receive from "Cauri Money" a 6-digit code via email
Fill the 6-digit code to authenticate yourself
Choose your new passcode
Confirm your new passcode Your passcode was successfully reset, you can now log into your account with your new passcode

Question 6

What it is Cauri Money?

Accepted Answer

For Africans in the diaspora that experience inconvenient and expensive financial services, Cauri Money is a one-stop financial services hub allowing them to exchange, save, manage and send money at the best possible rates.

Cauri Money comes with:

a wallet & a BG IBAN,
instanteneous peer-to-peer payment,
a virtual and physical Mastercards,
international money with unbeatable rates (1)
a dedicated financial supervisor

(1) Cauri Money is currently offering money transfers to Senegal (mobile money and bank transfers) from Europe

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