End-user payment related fees

Cauri Money services

Mobile wallet with BG IBAN : €0.00
Dedicated advisor : €0.00
1 Virtual card : €0.00
1 Plastic card: 4.99€ (free for subscribers)
Monthly subscription: 4.99€

Account funding

Incoming SEPA transfer : €0.00
Incoming SWIFT transfer : €14 + 0.10%

Withdrawals

Withdrawal from an ATM inside SEPA : €0.89 + 0.30%
Withdrawal from an ATM outside SEPA : €1.50%

Payments

Peer-to-peer payments : €0.00
SEPA wire transfers : €0.00
International transfers (via Aza Finance) : €1 or 2€ per transaction
EUR card payments : €0.00
Non EUR card payments : 1.50%

Account Incidents

Chargebacks: €39.95
Inactive accounts : 30€ maximum fee per year, in case of inactivity for 12 consecutive months (within the limit of the available balances on all accounts held by the user)

(1) Includes all types of money transfers and card payments

Question 2

What happens if I forget my passcode?

Accepted Answer

Follow these steps to reset your passcode:

Open your Cauri Money App.
Select Forgotten passcode when prompted with the authentication screen
You will receive from "Cauri Money" a 6-digit code via email
Fill the 6-digit code to authenticate yourself
Choose your new passcode
Confirm your new passcode Your passcode was successfully reset, you can now log into your account with your new passcode

Question 3

How do I sign up?

Accepted Answer

It's easy. Just download Cauri Money from the Apple App store or Google Play and follow the onscreen instructions. You'll need a smartphone, a government-issued photo ID and a proof of address to create your account.

Question 4

Is my information secure?

Accepted Answer

Yes. Cauri Money uses the latest encryption and monitoring technology to ensure that your data is always secure. If you suspect your account has been compromised, please change your password immediately and contact us for further assistance.

Question 5

What it is Cauri Money?

Accepted Answer

For Africans in the diaspora that experience inconvenient and expensive financial services, Cauri Money is a one-stop financial services hub allowing them to exchange, save, manage and send money at the best possible rates.

Cauri Money comes with:

a wallet & a BG IBAN,
instanteneous peer-to-peer payment,
a virtual and physical Mastercards,
international money with unbeatable rates (1)
a dedicated financial supervisor

(1) Cauri Money is currently offering money transfers to Senegal (mobile money and bank transfers) from Europe

Question 6

Am I required to have a specified bank account in order sign up for Cauri Money?

Accepted Answer

No. Anyone can sign up for Cauri Money, regardless of banking affiliation.

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